De resenärer som har flygbokningar och berörs kommer att informeras direkt av SAS via sms eller till e-postadress som finns registrerad i resenärsprofil hos oss. Självklart kan du som resenär redan nu kontakta oss om du har inbokade resor de närmaste dagarna.
Vår jour, kommer att vara extra bemannade pga strejken. Ni ringer i första hand på våra vanliga telefonnummer för att få hjälp med ändring/ombokning. Man kan även ringa direkt till 24-H service efter resebyråns stängningstid på telefonnummer: 010 -151 01 65.
Som ni säkert förstår så kommer våra telefoner att vara hårt belastade och extra väntetid kommer att uppstå men vi hoppas på din förståelse i denna strejksituation.
följ gärna utvecklingen på SAS hemsida: https://www.sas.se/trafikinformation/meddelande/
SAS informerar:
TRAFFIC DISRUPTIONS DUE TO PILOT STRIKE
Unfortunately SAS and the Pilot unions did not reach an agreement and the strike is now a fact.
We’re sorry if you’re affected by the pilot strike leading to delays and canceled flights.
SAS is striving to reach a solution as quickly as possible to prevent additional inconveniences for travelers.
FLIGHTS NOT AFFECTED BY THE PILOT STRIKE
Flights operated by SAS Link, SAS Connect and our wetlease partners (Air Baltic (BT), CityJet (WX), XFLY (EE) are not affected by a strike, see if your flight is affected before traveling to the airport – Flight status
IF YOUR FLIGHT IS CANCELED
We’re sorry that your journey has been disrupted by the ongoing strike. We’re doing everything we can to help you with your trip, a rebooking process starts immediately, and we will get back to you by SMS and email with information as soon as possible.
However, during summer season, there are limited available seats on the market. This means that we unfortunately will have limited possibilities to find a new seat within the same time frame as your current booking.
If we are able to rebook you to alternative flights, you will receive SMS with information about the new itinerary. If we are not able to rebook you, you will receive SMS with more information. The process with finding alternative for you can take up to a few hours.
To keep you informed regarding your flight, we need your contact details. Please visit manage my bookings to ensure that your contact details are correct. If they are not, please update them online. This applies to all bookings except for charter flights.
If your flight is canceled and you don’t wish to travel you can cancel and refund your ticket via My bookings.
Please do not travel to the airport if you don’t have a confirmed reservation.